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Appointment Booking and Cancellation Policy

A receptionist is available to take your calls Monday through Friday from 9:00 am until 5:00 pm, and occasionally on Saturday mornings. If you call after hours, she will return your call the next business day.

Dr. Lum adheres to a concierge practice model, and blocks off an entire hour for each new patient. To assure this time slot is not wasted on “no shows” we require a $50 credit card or cash deposit prior to your initial appointment. This $50 will be credited toward any procedure or product purchase at Lumier Medical. We have a 24-hour cancellation policy. Failure to show up for your appointment without notifying us at least 24-hours in advance will result in forfeiture of the $50 deposit.

We encourage you to arrive at least 15 minutes before your scheduled appointment to fill out necessary paper work.

It is preferable for you to book appointments at least two to three weeks in advance as available slots book up quickly. We will do our best to accommodate you, and can place you on a waiting list if you like.Dr. Lum limits the number of people he sees during the course of the day to ensure adequate time for you and each of his patients.

Dr. Lum has built a loyal following of patients who understand the value of ample time, expertise, physician consultation, education and great outcomes. His reputation has global appeal as his patients hail from throughout the continental United States, Hawaii, Europe and Asia.

We look forward to being of service to you.

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Lumier Medical, Inc.
23639 Hawthorne Blvd, Suite 300
Torrance, CA 90505
(310) 375-9595

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